General conditions
- You must apply to join the Plus Points scheme before you are eligible to receive points.
- Only customers based in the United Kingdom are eligible. Killgerm reserves the right to refuse an application at its sole discretion.
- All applications must be made on an official application form available to download from www.killgerm.com/plus-points.
- Plus Points will be credited to your Plus Point account on payment of your first invoice after your application has been confirmed.
- You can enquire about your account balance at any time by contacting our customer services office. Account balance statements will be sent quarterly.
- Your Plus Point account number will be different to your Killgerm account number. Each member will be given a unique number.
- Killgerm can take any action it considers appropriate if it has reason to believe that any member is abusing the scheme, including withholding points previously credited to your account.
- Subject to your statutory rights, Killgerm is not responsible for products and services from third party suppliers. These are offered according to that supplier’s terms and conditions.
- Killgerm reserves the right to, at its sole discretion, cancel, withdraw or amend the scheme or any individual account at any time.
- Plus Points may only be redeemed if your account is in good standing and not overdue for payment.
- Killgerm can change the terms & conditions of the scheme at any time. Changes to the scheme will be promoted on www.killgerm.com/plus-points
- For the latest terms and conditions please call 01924 268400 or email sales@killgerm.com.
- DATA PROTECTION. Killgerm will never give your personal details to anyone outside of Killgerm Chemicals Ltd. It may analyse your purchase history to provide you with relevant and personalised offers, information, and advice in helping you choose products that are right for you.
- Plus Points is a promotion by Killgerm Chemicals Ltd Wakefield Road, Ossett, WF5 9AJ. All Plus Points belong to Killgerm Chemicals Ltd.
Collecting points
- When you purchase goods or services from Killgerm, you will receive Plus Points.
- You will receive two Plus Points for every £1 spent (excluding VAT and delivery charges).
- From time to time, special offers will be made involving additional Plus Points. These will be notified on www.killgerm.com/plus-points and/or by e-mail and notices in the press.
- Plus Points cannot be exchanged for cash. Redeemable value 0.001p.
- Plus Points will usually be added to a valid account as soon as possible after you buy products and services included in the scheme.
- There may be times when Killgerm adds points at a later date at its discretion.
- During additional Plus Points events, items purchased which are already included in additional Plus Points promotions are excluded.
- Check individual promotions for exclusions and websites for additional Plus Points offers, which are offered periodically.
- Plus Points are not available on VAT or delivery charges.
- Plus Points will be banked and can be saved towards more valuable goods.
- Plus Points cannot be applied on products that are given free-of-charge.
Spending points
- Plus Points can only be redeemed on items from the special Plus Points brochure/web page. Please look at the Plus Points brochure or on the website www.killgerm.com/plus-points as this tells you what you can purchase with the points.
- You cannot make a part payment of Plus Points towards a product or service. You must collect the full amount of points needed for the product you choose. These will be deducted from the total on your Plus Points account.
- You won’t qualify for Plus Points or extra Plus Points offers on products or services, which you pay for with Plus Points.
- Killgerm Chemicals reserves the right to substitute or remove any products and services available for Plus Points collection and redemption.
- To spend your Plus Points select your product and let the customer services representative know that you’d like to pay with your Plus Points. The total number of points will be deducted from your Plus Points account.
- You cannot redeem Plus Points via the website or for cash.
- Plus Points are only valid for three years from date of issue.
- Plus Points can only be redeemed if your account is in good standing.
- Plus Points cannot be redeemed for cash or used to pay invoices.
Returning goods
- If you decide to return a product, Killgerm will deduct the Plus Points from your Plus Points account that you collected when you bought the product.
- If a product you buy with points is faulty, please return it using the usual methods of return as specified in Killgerm’s terms and conditions. If necessary Killgerm will re-credit your account with the right number of Plus Points. No cash refund will be given in these circumstances.
- When returning goods from www.killgerm.com/plus-points for credit Plus Points will be deducted from your account.